We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (3) |
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4 Star (1) |
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3 Star (0) |
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2 Star (0) |
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1 Star (0) |
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It came a few days later than expected, but the end result was rather impressive~ The coat is exactly as shown with exquisite textures strewn about it~ (Albeit, the whole coat isn't leather based, but it is soft to the touch and feels as thick and comfortable as a regular trench coat.)
I can't believe this order is finally closed! I ordered a cloak on january 6, the store did not send for a long time after i threw messages to the seller he replied that there is no cloak and asked to extend the deadline for sending for 2 weeks. Extended (automatically ali himself extended for 20 days) and again the cloak is not sent. The seller asked to extend another 30!!!! Days!!!! And ahead of the chinese new year. Crazy, not extended and the money was returned to me. Other sellers of my size were also not available. And my son does not like any other cloak anymore. Seller promised that the cloak will be available at the end of march. Riskknu and made an order again and the obogs, he came! The joy of the son is no limit. He is beautiful and sat perfectly! Height 180, weight 72 kg, size l. Minus star for long waiting
The jacket packaged really well protected perfect condition
Just the best coat I ever have. For the best price with discounts and coupons, really largess comparing with the other stores. God bless you, man! Now I look like a medieval inquisitor or assassin. Really soft and strong high-qualited material. Really nice size. Recommended as high as Heavens are! Well packed, fast shipped, communicated for all questions. Respect the seller. Have a nice day, you all.